Service Relationship Summary

2. Who we are#

Legal entity: Ohana Capital AG
Registered seat: Zürich
Registry identifiers: published in the Legal Center

Ohana Capital operates the branded platform interfaces, account workflows, and related support channels described on the website.

3. What services the platform provides#

Depending on eligibility and account configuration, the platform may provide:

• Market information and instrument browsing
• Order-entry and portfolio interfaces
• Margin, risk, and account-health controls
• Staking and fixed-term product workflows
• Document verification and account administration
• Support and operator communications

Availability of any feature depends on jurisdiction, verification status, product settings, and applicable terms.

4. What this relationship is not#

Unless a separate written agreement expressly states otherwise, Ohana Capital is not, through the standard platform terms:

• Providing personalized investment advice or portfolio management discretion
• Guaranteeing profits, returns, or capital preservation
• Acting as your tax, legal, or accounting adviser
• Claiming that company registration alone is a financial-services license for every jurisdiction or product

Always read the product confirmation screens and risk documents before using a feature.

5. How you interact with us#

Typical relationship steps include:

1. Account access and identity checks where required
2. Acceptance of required legal documents
3. Use of trading, portfolio, or product workflows
4. Support through published channels
5. Ongoing notices when terms or material features change

Support interactions may be recorded for quality, security, and complaint handling.

6. Fees and costs#

Trading fees, financing, spreads, conversion costs, staking or savings parameters, and other charges are shown in the fee schedule and confirmation flows. Review costs before confirming an instruction. See also /fees.

7. Conflicts and conduct#

Ohana Capital maintains policies intended to manage conflicts of interest, market abuse risks, and employee conduct. Material platform rules appear in the Terms of Service and Compliance Policy.

8. Risks#

Trading and yield products involve risk of loss. Leveraged products can magnify losses. Read the Risk Disclosure and, where relevant, the Margin and Leverage Disclosure and Staking and Savings Terms.

9. Complaints#

If you are dissatisfied with a service or account outcome, see the Complaints Policy.

10. Document map#